Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at Talsma Furniture to ensure you experience the best possible home furnishings buying experience. In order to achieve this goal in all areas of our business, we hope you will understand our need to operate within certain policies
Acceptance and Inspection
It is the customer’s responsibility to thoroughly inspect all furniture and accessories at the time of delivery and make appropriate notations before signing. All damage to furniture, damage to packaging, missing items, or other problems must be noted in writing on the delivery paperwork. If customer signs for an item and then later discovers damage, Talsma Furniture is not responsible to send a replacement piece or have it repaired. A signature indicates acceptance; without inspecting the boxes, customer accepts the shipment “as is” and will be fully responsible for any replacements (including freight) or repair costs if transit related. If there is visible damage to the packaging, customer should immediately open the packaging and inspect the product for damage and contact Talsma Furniture at 616-669-1350 for further instructions. If damage is discovered and the delivery is made outside regular business hours, or Talsma Furniture cannot be reached by telephone, customer should refuse only the item in question and notate the damage to the item(s) and the box(es) in detail on the delivery receipt. If items are damaged in shipping, the customer must notify Talsma Furniture within 48 hours. Issues arising after 48 hours are considered warranty issues. Digital photos that clearly show the damage must be sent via e-mail to [email protected]
Damage, Repair & Replacement
If furniture arrives damaged, it will be the responsibility of Talsma Furniture and/or the Delivering Agent and/or the manufacturer to repair or replace the damaged piece(s). Talsma Furniture reserves the right to repair any damages. Determination of whether to repair or replace furniture is at the sole discretion of Talsma Furniture. If a repair isn’t possible then a replacement piece will be ordered and the damaged pieces become the property of Talsma Furniture.
The manufacturer’s warranty begins when the merchandise is delivered by Talsma Furniture or the delivery company. Product warranties are provided by the manufacturer and are generally limited to defects in materials and craftsmanship. Talsma Furniture provides no warranties expressed or implied, including but not limited to, implied warranties of merchantability or fitness for a particular purpose. All such warranties are expressly and specifically disclaimed. Talsma Furniture shall not be responsible for any indirect, special or consequential damages. Customers that reside in “remote” or other areas not accessible by an authorized restoration center will be responsible for any trip and travel charges incurred in the warranty claim process.
Returns are not accepted unless product is damaged upon delivery. Determination of whether to repair or replace furniture is at the sole discretion of Talsma Furniture. If a repair isn’t possible then a replacement piece will be ordered and the damaged pieces become the property Talsma Furniture. Any exception to the returns policy will be solely at Talsma Furniture’s discretion. If Talsma Furniture deems it appropriate to cancel or return an order or item, it will be subject to a cancellation / restocking fee as well as additional delivery charges. A reselection of furniture with the remaining credit is required.
Once your order is placed with Talsma Furniture, we will submit it to the manufacturer on your behalf. At this point, Talsma Furniture is financially obligated to purchase the furniture from the manufacturer. For this reason, we don’t accept order cancellations. Any exception to the cancellation policy will be solely at Talsma Furniture’s discretion. If Talsma Furniture deems it appropriate to cancel or return an order or item, it will be subject to a cancellation / restocking fee as well as additional delivery charges. A reselection of furniture with the remaining credit is required.
Product Description & Photo Disclaimer
Products on the Talsma Furniture website are described and presented as accurately as possible. However, due to the nature of the furniture, please note that Talsma Furniture does not guarantee that the finish of the ordered wood, leather, fabric, or stone will be exactly as pictured. Talsma Furniture cannot guarantee that any particular finish on any product will exactly match the same finish which may have been seen locally. Finishes may vary due to differences in dye lots, climate, and the uniqueness of the artisans hand applied application. Leather Products: Natural marking such as scars, brands, wrinkles, grain variations, etc., will be considered normal characteristics and not construed as defects. Since no two cows are identical, no two cow hides will be exactly the same. Natural markings and color variations can and will occur. As all dye lots are different, an exact color match cannot be guaranteed to match any sample you may have seen. Sample swatches are to be used as a starting reference point only. Because of the natural characteristics of leather as well as variation in the tanning process, the final leather goods may vary in color, texture, natural markings and sheen (level of gloss). This variation does not constitute a reason for return. Wooden Products: Due to the natural characteristics of wood, there may be variations in color, grain, sheen, and sizes. Sizes: Any and all sizes shown on the Talsma Furniture website are those listed by the manufacturer. Actual sizes may vary within industry standards and as such, variations should be expected. Upholstery dimensions are never “exact” since most cushions and padding materials are stuffed by hand. Variations of over 2 inches are not uncommon.
Pricing Errors & Omissions
Talsma Furniture makes every effort to ensure the accuracy of the information on our web site. Talsma Furniture reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, after it has been confirmed via email or phone, or after customer’s credit card has been charged. If pricing errors are discovered after customer’s credit card has been charged and order is canceled as a result of the error, credit card will be refunded the full order amount. Prices and availability are subject to change without notice.
Talsma Furniture collects sales tax in the state of Michigan. It is the customer’s responsibility to understand and remit sales tax in accordance with the laws of their home state.
Tip over Restraint Devices (TRD)
The Consumer is responsible for installation of the tip over restraint system (TRD) that is either provided by the manufacturer with the product or by contacting the manufacturer. Serious or fatal crushing injuries can occur from furniture tip over. To help prevent tip over, the TDR system must be installed by the consumer. Talsma Furniture is not liable for any injuries or damages that result from the consumer’s failure to install the TRD and agrees to hold Talsma Furniture harmless and to defend and indemnify Talsma Furniture for any and all liability resulting from consumer’s negligence or the negligence of the party to be indemnified hereunder.
Delivery Service Limitations, Changes and Cancelations
For liability reasons, our delivery teams are not permitted to move or remove your existing furniture, mattress, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. With a mattress purchase, our delivery team can move the old mattress to another room or out of the home upon prior request- as long as it is safe and sanitary to do so (Premium In-Home Delivery only).
Deliveries that are changed or canceled after 4pm the business day before delivery will be charged a $49 fee
You hereby represent and warrant to us that this Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this Agreement are within your legal capacity and power, have been duly authorized by all requisite action on your part, require the approval or consent of no other persons, and neither violate nor constitute a default under the (i) provision of any law, rule, regulation, order, judgment or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document or instrument applicable to you or binding upon you.